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Pricing and Billing
Do I have to pay sales tax?
  It depends, see information below.

Tax German Value-Added Tax 
For all purchases made within Germany, as well as throughout Europe, the standard German Value-Added Tax (Sales Tax or “VAT”) of 19% is included in the full retail price of all merchandise and must be paid at time of purchase. This 19% VAT also applies to all purchases and deliveries made in any other European country. 

Tax-Free Sales Using VAT Forms 
European Country Living accepts valid VAT forms from qualified buyers, thus allowing them to save the 19% sales tax. VAT forms must be available at time of purchase. Please contact your local VAT Office or the store for more information. 

Virginia Sales Tax (USA) 
The current Virginia Sales Tax rate is 5% and will be added to all purchases and deliveries made within Virginia. 

Out-of-State Sales (USA) No sales tax will be added on purchases and deliveries made outside Virginia. It is the customer’s responsibility to understand and pay any sales or use taxes applicable to internet purchases. 

Resale Licenses and/or Tax-Exempt Certificates (USA
For customers who qualify for either Resale Licenses and/or tax-exempt status must submit the appropriate paperwork to ECL before any purchase is completed.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).