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Additional Support
Custom Orders
  We are pleased to work with you and your unique decorating needs. Our Sales Associates can help you
choose the right furniture and accessories to make your home fit your needs and lifestyle. However, please
remember that although we are happy to assist you in your choice of home furnishings, the final decision
on style, size, and finish is yours. Please make sure that you are completely satisfied with your choices
before placing a Custom Order.

Cancellation Policy
Once a Custom Order has been placed, changes and/or cancellations are not permitted. If delivery of an
item is not accepted, a quarter (25%) of the total item purchase price will be forfeited. Additionally,
repackaging and return shipping charges may apply. Any remaining balances will ONLY be given as a store
credit.

Production & Transport Time
Custom Order merchandise general requires a minimum of 14~16 weeks to be manufactured and delivered
to ECL’s warehouse. The actual time frame will depend on the item purchased, the time of year (most
manufacturers close for up to one month during the summer and winter holidays), and other factors such
as production schedules, availability of materials to produce the product, weather conditions, national
holidays, etc. While we will provide you with an estimated delivery date, no time frame for completion and
delivery is guaranteed.

European Country Living will make every effort to have your merchandise available as quickly as possible
but cannot be held responsible for delays that are beyond its control. There can be no cancellations nor
refunds due to production and/or shipping delays.
 
Custom Orders Before an International Relocation
Since production and transport times may vary for each Custom Order, European Country Living will not
accept a Custom Order less than 120 days before a customer’s international relocation.
 
Size Limitation
Please measure your furniture carefully before purchasing. Furniture often appears smaller in our
showrooms and/or warehouse than it will in your home. ECL does not accept returns of Custom Orders
due to the size of the furniture. Please see our policy above regarding cancellation of a Custom Order.
How do I contact you?
  Please click here for our company contact information.