|
Return and Exchange Policy
We are proud of our products and want you to be perfectly satisfied with your purchase. Our products are warranted to be free from defects in workmanship, materials, and construction.
If you are dissatisfied for any reason, you are entitled to return any goods within 2 weeks, as long as the item is unused and undamaged.
Please be aware that shipping fees are non-refundable, and should it become necessary to pick up items at your home for return or exchange, additional fees may apply.
Items found to have manufacturer defects may be exchanged within 3 months of original purchase date.
Returns or exchanges are prohibited on custom orders. Floor samples and Final Sale Items are sold “as is” and cannot be returned or exchanged.
|
|
Limitations to our Guarantees
Please be aware that wood furniture will have natural variations in grain and color, and inherent characteristics such as knots, mineral streaks, pitch pockets, and grain variation, which are not considered quality defects.
Our products are not warranted against normal wear and tear, damage resulting from improper use, accidents, abuse, neglect, or damage or appearance changes resulting from improper care or storage. Due to the handcrafted nature and utilization of natural materials within many of our products, variations in size, shape, and color can be expected.
Our warranties do not cover damages due to the expansion or contraction of furniture due to the extremes of high/low humidity. Please see our article Providing a Proper Environment for more information.
|
|
Warranty does not cover rust or tarnishing resulting from scratches or abrasions to finish, damages to finish due to sun exposure, or any pet damages.
Woodworm
All items that are sold at European Country Living have been treated for woodworm. However, woodworm can sometimes borrow deep inside a piece of furniture and still remain active after treatment.
If an active presence of woodworm is noticed within 3 months of purchase, ECL will pick up your piece for treatment, free of charge.
Please be aware that furniture—whether new or antique—can be infected with woodworm at any time. For more information, please see our article Dealing with Woodworm. 
|
|
